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PRIVACY POLICY

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Introduction

At DB Events & Entertainment Pty Ltd ("DB Events", "we", "our", or "us"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose, and manage personal information obtained through our events, venue operations, ticketing systems, websites, social media platforms, promotions, competitions, marketing activities, and other business operations.

By purchasing tickets, attending events, joining waitlists, registering for promotions, completing forms, subscribing to communications, communicating with us, using our website, interacting with our social media platforms, or otherwise providing personal information to DB Events & Entertainment Pty Ltd, you acknowledge and agree to the terms of this Privacy Policy.

If we make significant changes to this Privacy Policy, we may update this page and publish the revised version on our website.

 

What Information We Collect

We may collect and store personal information including:

  • Full name

  • Email address

  • Mobile and telephone numbers

  • Postal address

  • Date of birth

  • Ticket purchase history

  • Event attendance records

  • Waitlist registrations

  • Competition and promotion entries

  • Marketing preferences

  • Social media account information

  • Customer enquiries and correspondence

  • Website usage information

  • Device and browser information

  • IP address and approximate location information

  • CCTV footage where applicable

  • Any other information voluntarily provided by you

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How We Collect Information

We may collect information when you:

  • Purchase tickets to events

  • Join a waitlist or pre-sale list

  • Complete online or physical forms

  • Contact us by email, telephone, SMS, or social media

  • Participate in competitions or giveaways

  • Register for newsletters or promotions

  • Visit our website

  • Attend events organised, promoted, managed, or hosted by us

  • Use services provided at our venues or events

  • Interact with our social media pages

  • Engage with our advertising or promotional campaigns

We may also receive information from third-party ticketing providers, event partners, marketing platforms, promoters, venues, and service providers involved in delivering our services.

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How We Use Your Information

We use personal information to:

  • Process ticket purchases and registrations

  • Deliver events and venue services

  • Provide customer support

  • Communicate important event information

  • Send event reminders

  • Manage waitlists and pre-sales

  • Conduct promotions and competitions

  • Improve our products and services

  • Analyse audience interests and attendance trends

  • Prevent fraud and unlawful activity

  • Protect our legal rights and interests

  • Meet legal and regulatory obligations

  • Market and promote events, products, services, and offers

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Marketing Communications

By purchasing tickets, joining waitlists, registering for events, submitting forms, participating in competitions, communicating with us, attending events, or otherwise providing your personal information to DB Events & Entertainment Pty Ltd, you consent to receiving communications from us regarding:

  • Upcoming events

  • Ticket releases

  • Pre-sale opportunities

  • Promotions and special offers

  • Venue announcements

  • Artist announcements

  • Competitions and giveaways

  • Sponsor promotions

  • Products and services offered by DB Events & Entertainment Pty Ltd and its associated brands

Communications may be sent via:

  • Email

  • SMS

  • Telephone

  • Social media platforms

  • Direct messaging services

  • Other electronic communication channels

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Photography, Video & Media Consent

By entering, attending, participating in, or purchasing tickets to any event organised, promoted, managed, or hosted by DB Events & Entertainment Pty Ltd, you acknowledge and agree that photographs, video recordings, livestreams, audio recordings, and other media may be captured.

You grant DB Events & Entertainment Pty Ltd a perpetual, worldwide, royalty-free licence to use, reproduce, edit, publish, distribute, display, promote, and otherwise use such recordings for marketing, advertising, promotional, archival, social media, public relations, and commercial purposes without compensation or further notice.

Who We May Share Information With

We may share information with:

  • Ticketing providers

  • Event promoters and organisers

  • Artists and event partners

  • Marketing and advertising providers

  • Technology and software providers

  • Payment processors

  • Professional advisers

  • Security providers

  • Government agencies and regulatory authorities where required by law

We will only disclose information where reasonably necessary for business operations, legal compliance, security, fraud prevention, or protection of our rights and interests.

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Your Choices

If you no longer wish to receive marketing or promotional communications from DB Events & Entertainment Pty Ltd, you may request removal from our marketing database by contacting:

thedbevents@gmail.com

We will take reasonable steps to process valid requests within a reasonable timeframe, subject to our legal, regulatory, accounting, security, operational, or contractual obligations.

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Access and Correction

You may request access to personal information held about you and request corrections if information is inaccurate, incomplete, or outdated.

Requests may be submitted to: thedbevents@gmail.com

Reasonable proof of identity may be required before processing requests.

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Security of Information

DB Events & Entertainment Pty Ltd takes reasonable steps to protect personal information from loss, misuse, unauthorised access, disclosure, alteration, interference, or destruction.

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information collected through our websites, ticketing systems, events, marketing activities, and business operations.

While we take reasonable precautions to protect personal information, no method of electronic transmission, internet communication, or data storage system can be guaranteed to be completely secure. Accordingly, DB Events & Entertainment Pty Ltd cannot guarantee the absolute security of any information transmitted to or from our systems.

Users acknowledge that any transmission of information over the internet or through electronic communication channels is undertaken at their own risk.

We regularly review our security practices and may update our procedures where reasonably necessary to help protect personal information.

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Retention of Information

We may retain personal information for as long as reasonably necessary for:

  • Business operations

  • Event administration

  • Legal compliance

  • Accounting and taxation obligations

  • Fraud prevention

  • Security purposes

  • Dispute resolution

  • Enforcement of contractual rights

  • Legitimate business interests

Deletion requests may not apply where retention is required by law or reasonably necessary for legitimate business purposes.

 

Changes to This Policy

DB Events & Entertainment Pty Ltd reserves the right to amend, modify, update, or replace this Privacy Policy at any time. Any changes will become effective immediately upon publication on our website.

 

Contact Us

DB Events & Entertainment Pty Ltd
Email: thedbevents@gmail.com
Adelaide, South Australia

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By interacting with DB Events & Entertainment Pty Ltd, purchasing tickets, attending events, joining waitlists, completing forms, subscribing to communications, or otherwise providing personal information, you acknowledge that you have read, understood, and agreed to this Privacy Policy.

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